Last updated 8 November 2026
This policy explains what personal information I collect when you use this website or work with me, why I collect it, and what I do with it. I’m based in New Zealand, and I follow the New Zealand Privacy Act 2020 and its Information Privacy Principles.
What I collect
- Your name, email address and, if you give it to me, your phone number
- What you tell me when you send me a message, book a session, sign up for an event or join my mailing list
- Booking and payment details, such as the session or programme you chose and when you paid (card details are handled by the payment provider, I never see or store them)
- If you work with me: notes about our sessions, which may include personal and health-related information you choose to share
Why I collect it
- To reply to you, book your sessions and provide the coaching and healing you’ve asked for
- To send you the emails you’ve signed up for, such as event details or my newsletter
- To manage bookings, payments and my business records
I only collect what I need for these purposes, and I won’t use your information for anything else without asking you first.
How I keep it safe
Your information is stored with the secure online services I use to run my business, for email, bookings, payments and online sessions. Some of these services store information outside New Zealand. I choose services that protect personal information to a standard comparable to New Zealand law, and only I (and anyone helping me run my business, who must keep it confidential) can access it.
Session notes are kept private and treated as confidential.
Sharing your information
I don’t sell, trade or rent your personal information. I only share it when I need to provide a service you’ve asked for (for example, with the booking or payment service), when you’ve agreed to it, or when the law requires it.
Emails from me
If you join my mailing list, I’ll send you emails now and then. Every email has an “unsubscribe” link, and you can also just ask me to take you off the list.
Cookies
This website uses only the cookies it needs to work properly. Some pages link to other websites, such as my booking pages; those sites have their own privacy policies.
How long I keep it
I keep your information only for as long as I need it for the purposes above, or as long as the law requires me to keep business records. After that, I delete it securely.
Your rights
Under the Privacy Act 2020 you can ask to see the personal information I hold about you, and ask me to correct it. You can also ask me to delete it. Just email me, and I’ll reply within 20 working days.
If you’re not happy with how I’ve handled your information, please talk to me first. You can also complain to the Office of the Privacy Commissioner.
Contact me
If you have any questions about this policy or your information, email me at penny@pennybeale.com or send me a message.
I may update this policy from time to time. The date at the top shows when it last changed.